Title: Simple Support Tickets
Author: susheelhbti
Published: <strong>සැප්තැම්බර් 14, 2021</strong>
Last modified: මැයි 10, 2026

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![](https://s.w.org/plugins/geopattern-icon/aistore-support-ticket.svg)

# Simple Support Tickets

 By [susheelhbti](https://profiles.wordpress.org/susheelhbti/)

[Download](https://downloads.wordpress.org/plugin/aistore-support-ticket.zip)

 * [Details](https://si.wordpress.org/plugins/aistore-support-ticket/#description)
 * [Reviews](https://si.wordpress.org/plugins/aistore-support-ticket/#reviews)
 *  [Installation](https://si.wordpress.org/plugins/aistore-support-ticket/#installation)
 * [Development](https://si.wordpress.org/plugins/aistore-support-ticket/#developers)

 [Support](https://wordpress.org/support/plugin/aistore-support-ticket/)

## Description

 1. Support Tickets
     Users can submit support tickets from the front end. Admins manage
    and reply from the backend.
 2. Email notifications
     Automatic email notifications are sent when tickets are created
    or replied to.
 3. Restricted access
     Users see only their own tickets. Admins see all tickets.
 4. Multiple categories
     Tickets can be categorised as Disputed, Support, or Other.
 5. Live Chat
     Admins can use the Live Chat panel for real-time replies on a ticket.

## Installation

 1. Upload the plugin folder to `wp-content/plugins/`
 2. Activate through the Plugins menu in WordPress.
 3. Go to Support Tickets  Settings in the admin menu.
 4. Create three pages with the following shortcodes and select them in Settings:
 5.  * [sst_add_support_ticket] — ticket submission form
     * [sst_list_support_ticket] — list of user’s tickets
     * [sst_ticket_details] — individual ticket detail

## Reviews

There are no reviews for this plugin.

## Contributors & Developers

“Simple Support Tickets” is open source software. The following people have contributed
to this plugin.

Contributors

 *   [ susheelhbti ](https://profiles.wordpress.org/susheelhbti/)

[Translate “Simple Support Tickets” into your language.](https://translate.wordpress.org/projects/wp-plugins/aistore-support-ticket)

### Interested in development?

[Browse the code](https://plugins.trac.wordpress.org/browser/aistore-support-ticket/),
check out the [SVN repository](https://plugins.svn.wordpress.org/aistore-support-ticket/),
or subscribe to the [development log](https://plugins.trac.wordpress.org/log/aistore-support-ticket/)
by [RSS](https://plugins.trac.wordpress.org/log/aistore-support-ticket/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 1.1.0

 * Renamed plugin to Simple Support Tickets
 * Fixed: XSS via JavaScript injection of ticket_id parameter
 * Fixed: Stored XSS — replaced html_entity_decode with wp_kses_post
 * Fixed: SQL syntax error (duplicate AND) in front-end close-ticket query
 * Fixed: wp_users join used wrong column u.id  u.ID
 * Fixed: insert_id captured immediately after INSERT for correct ticket ID in emails
 * Fixed: meta http-equiv redirect inside ob_start replaced with wp_redirect + exit
 * Fixed: $_REQUEST replaced with $_POST in all POST handlers
 * Fixed: description column changed from varchar(100) to text
 * Fixed: esc_attr replaced with wp_kses_post for message HTML output
 * Fixed: wp_kses_post used for TinyMCE message/description fields instead of sanitize_text_field
 * Fixed: Capability checks added throughout (manage_options)
 * Fixed: Added ABSPATH guards to all PHP files
 * Added: Basic pagination on ticket list (20 per page)
 * Removed: Dead commented-out socket.io code
 * Removed: Hardcoded contact email from UI

#### 1.0.0

 * First release

## Meta

 *  Version **1.2**
 *  Last updated **1 මාසයක් ago**
 *  Active installations **Fewer than 10**
 *  Tested up to **6.8.5**
 *  PHP version ** 7.4 or higher **
 *  Language
 * [English (US)](https://wordpress.org/plugins/aistore-support-ticket/)
 * Tags
 * [customer support](https://si.wordpress.org/plugins/tags/customer-support/)[helpdesk](https://si.wordpress.org/plugins/tags/helpdesk/)
   [Support Ticket](https://si.wordpress.org/plugins/tags/support-ticket/)[ticket system](https://si.wordpress.org/plugins/tags/ticket-system/)
 *  [Advanced View](https://si.wordpress.org/plugins/aistore-support-ticket/advanced/)

## Ratings

No reviews have been submitted yet.

[Your review](https://wordpress.org/support/plugin/aistore-support-ticket/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/aistore-support-ticket/reviews/)

## Contributors

 *   [ susheelhbti ](https://profiles.wordpress.org/susheelhbti/)

## Support

Got something to say? Need help?

 [View support forum](https://wordpress.org/support/plugin/aistore-support-ticket/)