Title: NanoSupport — Support Ticketing & Knowledgebase for WordPress Author: Mayeenul Islam Published: ජූනි 17, 2016 Last modified: අප්‍රේල් 2, 2021 --- Search plugins ![](https://s.w.org/plugins/geopattern-icon/nanosupport_e9e9e9.svg) # nanosupport By [Mayeenul Islam](https://profiles.wordpress.org/wzislam/) * [Details](https://si.wordpress.org/plugins/nanosupport/#description) * [Reviews](https://si.wordpress.org/plugins/nanosupport/#reviews) * [Development](https://si.wordpress.org/plugins/nanosupport/#developers) [Support](https://wordpress.org/support/plugin/nanosupport/) ## Description This plugin has been closed as of මාර්තු 24, 2025 and is not available for download. Reason: Security Issue. ## Reviews ![](https://secure.gravatar.com/avatar/0dbfe798bd8055f2012193ba88223b190c2f20d80d9ef3954879f8adead561a5? s=60&d=retro&r=g) ### 󠀁[High class!](https://wordpress.org/support/topic/high-class/)󠁿 [barrudo](https://profiles.wordpress.org/barrudo/) මැයි 22, 2020 1 reply Very light, comfortable module for the basic site. Thanx to developers! ![](https://secure.gravatar.com/avatar/b1266cb282118a1e664367e384b86a50abe368fa7453c9b1485a1af13910e637? s=60&d=retro&r=g) ### 󠀁[How to allow user to upload an image?](https://wordpress.org/support/topic/how-to-allow-user-to-upload-an-image/)󠁿 [alexsina](https://profiles.wordpress.org/alexsina/) ජනවාරි 20, 2020 Hello, For most cases, we need users to attach/include an image in the tickets, any way to allow users to do that please? Thanks, nice day. ![](https://secure.gravatar.com/avatar/50a36b6b5906840ad6d20da3c43014324ed97eff5d6652934989bfea5365e964? s=60&d=retro&r=g) ### 󠀁[Quick support](https://wordpress.org/support/topic/quick-support-44/)󠁿 [pavel21](https://profiles.wordpress.org/pavel21/) ජූනි 5, 2019 1 reply i’ve resolved my question very fast. Good and useful plugin ![](https://secure.gravatar.com/avatar/782f4466800ee002eaf76edcc9a86a2ddbd287a07652068355f89f04f65e8d4c? s=60&d=retro&r=g) ### 󠀁[Best ticket system on WordPress!](https://wordpress.org/support/topic/best-ticket-system-on-wordpress/)󠁿 [carllockett3](https://profiles.wordpress.org/carllockett3/) සැප්තැම්බර් 8, 2018 1 reply I have been looking for a help desk system for sometime and finally came across Nanosupport. This is perfect with all the features I needed, including email! The Knowledgebase also replaced another plugin I was using and this one is also a great feature. Keep up the great work! ![](https://secure.gravatar.com/avatar/89a0c25d75d76a097353ddf9a8d4afdb39c97d6df04de8181684a7bbb98398a3? s=60&d=retro&r=g) ### 󠀁[Decent plugin but missing…](https://wordpress.org/support/topic/decent-plugin-but-missing/)󠁿 [diabolico](https://profiles.wordpress.org/diabolico/) අප්‍රේල් 16, 2017 3 replies I was split between 2 and 3 stars … This plugin features works great but its missing some of the basic things what any helpdesk software/plugin should have: – missing visual editor for replies, both client and staff – option to turn on/off visual editor separately for client/staff – option to upload files, limit what type of files, limit upload for client/staff and if ever implemented it would be great to use separate folder (e.g. outside uploads folder) – add or remove ticket priority options (e.g. remove “critical” or add “apocalypse”) – option for SLA, e.g. low priority 24h, critical 2h, etc… – add different types of clients and limit their options, e.g “normal” client cant set priority higher than medium, VIP client can set anything… or even better – have an option to add additional (custom) type of clients on top of “normal” one with options to enable/disable – separate role for staff – simpler builder for tickets so we can organize in what order stuff should be and add/remove what the client can see, e.g. set priority before subject or add checkbox/dropdown list – to put it simple the “builder” should just enable/disable segments and move them up/down like we can organize menu or widgets – set time limit for clients to answer or the ticket will autom. close Good to have but not dealbreaker:– fetching emails – working hours / working hours based on ticket priority, e.g. critical 24/7, low 8am-4pm, etc – expand client/user pages so we can add additional info like company, address, phone… and enable/disable what info they can edit – option to block clients/users to see WP backend and if blocked to limit to their tickets and info only Implement this and start selling your plugin and if you dont set rip- off price i would buy it for sure. Asking all this for free would be unrealistic so i do not expect to have all this features for free. What suggestions you think are good, what you could be able to implement, what price… its your call. ![](https://secure.gravatar.com/avatar/98a9361ee2b1396c45c1a1ee89d02e9490b17714e7b69ba65fcd268c883ceb3b? s=60&d=retro&r=g) ### 󠀁[I see no connection to Knowledge base](https://wordpress.org/support/topic/i-see-no-connection-to-knowledge-base/)󠁿 [jaroslawistok](https://profiles.wordpress.org/jaroslawistok/) මාර්තු 6, 2017 3 replies I was searching for easy Ticket system for Building FAQ (Knowledge base) because old Plugin FAQ Builder doesn’t work properly. This here works but I don#t see any connection to this Base. I mean I should have the possibility to publish answered question to the knowledge base but I find nothing for this. So I am now searching further… P.S. Also it takes away my sidebars. P.S. But it is on the right way ;o) and its not clunky like many others [ Read all 16 reviews ](https://wordpress.org/support/plugin/nanosupport/reviews/) ## Contributors & Developers “NanoSupport — Support Ticketing & Knowledgebase for WordPress” is open source software. The following people have contributed to this plugin. Contributors * [ Mayeenul Islam ](https://profiles.wordpress.org/wzislam/) * [ nanodesigns ](https://profiles.wordpress.org/nanodesigns/) “NanoSupport — Support Ticketing & Knowledgebase for WordPress” has been translated into 5 locales. Thank you to [the translators](https://translate.wordpress.org/projects/wp-plugins/nanosupport/contributors) for their contributions. [Translate “NanoSupport — Support Ticketing & Knowledgebase for WordPress” into your language.](https://translate.wordpress.org/projects/wp-plugins/nanosupport) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/nanosupport/), check out the [SVN repository](https://plugins.svn.wordpress.org/nanosupport/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/nanosupport/) by [RSS](https://plugins.trac.wordpress.org/log/nanosupport/?limit=100&mode=stop_on_copy&format=rss). ## Meta * Version **0.6.0** * Last updated **වසර 5ක් ago** * Active installations **N/A** * WordPress version ** 4.4.0 or higher ** * Tested up to **5.7.15** * PHP version ** 5.4.0 or higher ** * Languages * [Bengali (Bangladesh)](https://bn.wordpress.org/plugins/nanosupport/), [Danish](https://da.wordpress.org/plugins/nanosupport/), [English (US)](https://wordpress.org/plugins/nanosupport/), [Russian](https://ru.wordpress.org/plugins/nanosupport/), [Spanish (Mexico)](https://es-mx.wordpress.org/plugins/nanosupport/), සහ [Spanish (Spain)](https://es.wordpress.org/plugins/nanosupport/). * [Translate into your language](https://translate.wordpress.org/projects/wp-plugins/nanosupport) * [Advanced View](https://si.wordpress.org/plugins/nanosupport/advanced/)